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Go to the shopFrequently asked questions
What is your return policy?
We offer a 15-day return policy from the date of receipt. To be eligible for a return, items must be in their original condition with tags attached, unworn, and unused. You will need a receipt or proof of purchase. For more details, check our Refund Policy.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can use this number to track your order’s status through our shipping partner’s website.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates will be calculated at checkout based on your delivery location.
Can I change or cancel my order after I’ve placed it?
Unfortunately, once an order is confirmed and shipped, we are unable to modify or cancel it. However, you can return the item within 15 days after receiving it.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
How do I return an item?
To return an item, simply contact us at contact@jean-j.com with your order details. Once approved, we’ll provide a return shipping label and instructions.
Are your products authentic?
Yes! We guarantee that all of our products are 100% authentic and of the highest quality. If you ever have concerns about a product, feel free to reach out to us.
How do I contact customer service?
You can reach us at contact@jean-j.com or by calling +1 (123) 456-7890. We're available Monday to Friday, from 9 AM - 6 PM.
